Privacy Policy
Last Updated: 14 August 2026
Reyanza respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, share and otherwise process personal data when you visit our website, place an order, communicate with us, create an account, participate in promotions, or otherwise interact with Reyanza.
For the purposes of this Privacy Policy, “Reyanza,” “we,” “us,” or “our” refers to the Reyanza fragrance brand operated by Parth Chawla, GSTIN 03CMAPC3635B1ZZ.
1. Business Details
Brand: Reyanza
Operator: Parth Chawla
GSTIN: 03CMAPC3635B1ZZ
Registered Business Address:
H.No. 05, Dashmesh Nagar, Bishanpura,
Zirakpur, Tehsil Derabassi,
District SAS Nagar, Mohali, Punjab, India
Correspondence Address:
Tower 2, 126 SBP, Gateway of Dreams,
Opp. Air Force Station, Zirakpur, Punjab – 140603
Email: contact@reyanza.com
Phone: +91 99155 27487
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed by Reyanza in connection with:
- the Reyanza website;
- purchases made directly through Reyanza;
- customer-service enquiries;
- email, phone and WhatsApp communication;
- promotional campaigns;
- website analytics;
- online advertising;
- reviews and feedback;
- customer accounts, where available; and
- other direct interactions with Reyanza.
Purchases made through third-party platforms such as Amazon may also be governed by the privacy practices of those platforms.
3. Personal Data We May Collect
Depending on how you interact with Reyanza, we may collect information such as:
Identity Information
This may include:
- full name;
- customer or account identifier;
- order number; and
- other information required to identify or assist you with an order.
Contact Information
This may include:
- email address;
- mobile number;
- billing address;
- delivery address; and
- other contact details voluntarily provided by you.
Order and Transaction Information
This may include:
- products ordered;
- order value;
- order history;
- delivery status;
- payment status;
- cancellation, replacement or refund information;
- COD information; and
- customer-service history relating to an order.
Payment Information
Online payments may be processed by third-party payment gateways and financial institutions.
Reyanza does not ordinarily need to directly store complete debit-card, credit-card, UPI PIN or similar secure payment credentials where those credentials are processed by the relevant payment service provider.
We may receive limited transaction-related information such as payment status, transaction identifier, payment mode and refund status.
Website and Device Information
When you use the website, certain technical information may be collected automatically, such as:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- referring source;
- approximate interaction times;
- website activity; and
- cookie or similar technology identifiers.
The exact information collected will depend on the technologies enabled on the Reyanza website.
Communications
If you contact Reyanza, we may process information contained in:
- emails;
- contact forms;
- phone enquiries;
- WhatsApp messages;
- support requests;
- complaints; and
- other correspondence.
Reviews and Feedback
If you submit a product review, rating, photograph, testimonial or other feedback, we may process the information you choose to provide.
We will not knowingly create or present fabricated customer reviews.
4. How We Collect Personal Data
We may collect personal data:
- directly from you when you place an order;
- when you create or use a customer account;
- when you contact Reyanza;
- when you voluntarily subscribe to promotional communications;
- when you submit reviews or feedback;
- automatically through website technologies; or
- from service providers involved in processing your transaction or delivering your order.
5. Why We Process Your Personal Data
Reyanza may process personal data for purposes including:
Order Processing
To:
- receive and confirm orders;
- process payments;
- verify COD orders;
- prepare invoices;
- pack and dispatch orders;
- deliver products;
- provide tracking information; and
- handle replacements or refunds.
Customer Support
To:
- respond to enquiries;
- resolve complaints;
- investigate damaged or incorrect-product claims;
- verify order details;
- provide replacement or refund assistance; and
- communicate regarding delivery problems.
Account Management
Where customer accounts are available, we may process personal data to:
- create and maintain the account;
- authenticate the customer;
- display order history; and
- provide account-related features.
Legal and Regulatory Compliance
We may process information where reasonably required to:
- maintain tax and accounting records;
- issue GST invoices;
- respond to lawful requests;
- prevent fraud;
- resolve consumer disputes; and
- comply with applicable legal obligations.
Website Operation and Improvement
We may use information to:
- maintain website functionality;
- diagnose technical problems;
- understand website usage;
- improve navigation;
- evaluate product interest; and
- improve the customer experience.
Marketing and Advertising
Where permitted and subject to applicable consent requirements, Reyanza may use information to:
- send promotional emails;
- send promotional SMS or WhatsApp communications;
- inform customers about new products or offers;
- measure advertising performance;
- create or analyse advertising audiences; and
- improve marketing campaigns.
Customers should be provided with an appropriate method to opt out of promotional communications where applicable.
6. Consent
Where processing is based on your consent, Reyanza aims to obtain consent through clear and understandable communication describing the purpose for which personal data is being requested.
Consent should be voluntary, specific, informed and capable of being withdrawn where required by applicable law.
Withdrawing consent will not ordinarily affect processing already lawfully completed before withdrawal.
Certain information may still need to be processed where necessary to fulfil an existing order, comply with law, resolve disputes or maintain required business records.
7. Transactional Communications
When you place an order, Reyanza may send communications necessary to complete or support the transaction.
These may include:
- order confirmation;
- payment confirmation;
- dispatch information;
- tracking details;
- delivery updates;
- COD verification;
- customer-support responses;
- replacement information; and
- refund updates.
Transactional communications are different from optional promotional marketing messages.
8. Promotional Communications
Reyanza may send marketing communications where permitted by law and based on the appropriate customer choice or consent.
Marketing communications may include:
- new fragrance launches;
- offers;
- discovery-set information;
- gifting ideas;
- promotional campaigns; and
- other Reyanza news.
Where applicable, customers may withdraw from promotional communications through the unsubscribe, opt-out or contact mechanism provided.
Customers may continue to receive necessary transactional communications relating to active orders even after opting out of promotional marketing.
9. Cookies and Similar Technologies
The Reyanza website may use cookies and similar technologies for purposes such as:
- enabling essential website functionality;
- maintaining shopping-cart sessions;
- remembering preferences;
- understanding website performance;
- analytics;
- security;
- fraud prevention; and
- advertising measurement.
Some cookies may be placed by third-party providers.
Where legally required, Reyanza will seek to provide appropriate information and choices regarding non-essential cookies.
Further information may be provided in our Cookie Policy.
10. Analytics
Reyanza may use website analytics tools, including services such as Google Analytics or comparable providers, if implemented.
These services may process information about website visits, devices and interactions to help Reyanza understand:
- traffic sources;
- popular pages;
- website performance;
- visitor behaviour; and
- conversion activity.
Use of individual analytics tools will depend on the services actually activated on the website.
11. Advertising Technologies
Reyanza plans to use digital advertising and may implement technologies associated with advertising platforms such as Meta and Google.
These services may use cookies, pixels or similar technologies to:
- measure advertising effectiveness;
- understand website conversions;
- limit or optimise advertisements;
- build advertising audiences; and
- show advertisements to potentially relevant users.
The precise processing will depend on the advertising tools enabled.
Where consent is required, Reyanza will aim to obtain appropriate consent before activating non-essential advertising technologies.
12. Sharing of Personal Data
Reyanza may share personal data with trusted service providers where reasonably necessary to operate the business.
These may include:
Payment Providers
Payment gateways, banks, UPI service providers and other payment processors used to complete transactions.
Courier and Logistics Providers
Delivery partners may receive information such as:
- recipient name;
- delivery address;
- mobile number; and
- order-related delivery information.
Website and Hosting Providers
Service providers may support:
- website hosting;
- WordPress/WooCommerce functionality;
- security;
- backups;
- email;
- technical maintenance; and
- related website services.
Analytics and Advertising Providers
Where implemented, information may be processed by analytics or advertising providers such as Google or Meta.
Professional Advisers
Information may be disclosed where reasonably necessary to accountants, tax professionals, legal advisers or similar professional service providers.
Government or Regulatory Authorities
Information may be disclosed where required by applicable law, a lawful government request, court order or regulatory obligation.
Reyanza does not intend to sell customers’ personal data as a standalone commercial product.
13. Third-Party Services
The Reyanza website may contain links, plugins, payment services or integrations operated by third parties.
These third parties may have their own privacy policies and terms.
Reyanza is not responsible for the privacy practices of an independent third-party service where that third party determines its own processing practices.
Customers should review relevant third-party privacy information when appropriate.
14. Amazon and Other Marketplaces
Where you purchase Reyanza products through Amazon or another third-party marketplace, that platform may independently collect and process personal data.
The marketplace’s privacy policy will apply to information processed by the marketplace.
Reyanza may receive order-related information from the marketplace where necessary to fulfil or support the transaction.
15. Data Retention
Reyanza will aim to retain personal data only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for:
- legal compliance;
- GST and tax records;
- accounting;
- order fulfilment;
- fraud prevention;
- warranty or replacement matters;
- consumer complaints;
- dispute resolution; or
- other legitimate business requirements permitted by law.
Different categories of information may require different retention periods.
When information is no longer reasonably required, Reyanza may delete, anonymise or otherwise securely dispose of it as appropriate.
16. Data Security
Reyanza aims to implement reasonable security safeguards appropriate to the nature of the personal data processed.
Measures may include, where applicable:
- password-protected administrative access;
- secure hosting;
- website security tools;
- access controls;
- software updates;
- backups;
- HTTPS/SSL encryption;
- restricted employee or service-provider access; and
- secure payment processing through third-party gateways.
No internet-based system can be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sharing passwords or OTPs.
17. Personal Data Breaches
If Reyanza becomes aware of a personal-data breach, it will assess the incident and take reasonable corrective measures.
Where applicable law requires notification to affected individuals or the appropriate authority, Reyanza will take steps consistent with those requirements.
18. Your Rights and Choices
Subject to applicable Indian law and the circumstances of the processing, you may have rights concerning your personal data, including the ability to:
- request information about personal data processed by Reyanza;
- request correction of inaccurate information;
- request updating of incomplete or outdated information;
- request erasure where legally available;
- withdraw consent where processing depends on consent;
- raise a grievance regarding processing; and
- exercise other rights available under applicable law.
Some requests may be subject to legal exceptions, verification requirements or record-retention obligations.
19. Correcting Your Information
If your personal information is inaccurate or outdated, you may contact Reyanza at:
For an active order, customers should notify us as quickly as possible if an address, phone number or other order detail is incorrect.
Changes cannot always be guaranteed after dispatch processing has begun.
20. Requesting Deletion or Erasure
Where applicable, you may request deletion or erasure of personal data by contacting Reyanza.
Reyanza may need to retain certain records even after such a request where retention is required or permitted for purposes such as:
- taxation;
- accounting;
- fraud prevention;
- legal claims;
- consumer disputes; or
- compliance with applicable law.
21. Withdrawal of Consent
Where Reyanza relies on your consent for a particular processing activity, you may request withdrawal of that consent.
You may contact:
Email: contact@reyanza.com
Phone: +91 99155 27487
Withdrawal will apply prospectively where required and will not automatically invalidate processing that was lawful before withdrawal.
22. Grievances Relating to Personal Data
If you have a concern regarding how Reyanza handles your personal data, please contact us first so that we can investigate and attempt to resolve the matter.
Privacy / Grievance Contact:
Reyanza
Email: contact@reyanza.com
Phone: +91 99155 27487
Reyanza may designate or update a specific grievance contact as its operations and legal obligations evolve.
23. Children and Minors
Reyanza does not currently impose a general age restriction on viewing its fragrance products.
However, where applicable data-protection law requires parental or guardian consent for processing personal data relating to a child, Reyanza will seek to comply with those requirements.
Customers should not knowingly provide Reyanza with another person’s personal data without appropriate authority.
24. Cross-Border Processing
Some website, hosting, analytics, payment, advertising or technology providers used by Reyanza may process information using systems or infrastructure located outside the customer’s state or outside India.
Where cross-border processing occurs, Reyanza will seek to use services and arrangements permitted under applicable Indian law.
25. Automated Advertising and Audience Tools
Certain advertising platforms may use automated systems to analyse website interaction or advertising data.
Reyanza does not control the internal algorithms of independent advertising platforms.
Where these tools are used, their operation will also be subject to the relevant provider’s privacy practices and applicable legal requirements.
26. Do Not Share OTPs or Payment Credentials
Reyanza will not ask customers to disclose:
- UPI PIN;
- complete card PIN;
- internet-banking password;
- OTP solely for receiving a refund; or
- other confidential banking credentials.
Customers should be cautious of anyone falsely claiming to represent Reyanza and requesting sensitive payment credentials.
If you receive a suspicious communication, contact Reyanza through the contact details published on our official website.
27. Changes to This Privacy Policy
Reyanza may update this Privacy Policy periodically because of:
- changes in law;
- changes in website functionality;
- new payment or delivery providers;
- analytics or advertising technologies;
- new products or services; or
- changes in business operations.
The updated version will be published with a revised Last Updated date.
Material changes may be communicated through additional notices where appropriate.
28. Applicable Data Protection Framework
Reyanza intends to process digital personal data consistently with applicable Indian data-protection requirements.
The Digital Personal Data Protection Act, 2023 establishes India’s framework for processing digital personal data, including obligations relating to lawful processing and rights of Data Principals. citeturn239475search0
The Government notified the Digital Personal Data Protection Rules, 2025 on 14 November 2025, with phased commencement provisions. Reyanza will update its privacy practices as provisions become applicable to its operations. citeturn239475search1turn239475search8
29. Contact Us
For privacy questions, personal-data requests or grievances:
Reyanza
Operated by: Parth Chawla
GSTIN: 03CMAPC3635B1ZZ
Registered Business Address:
H.No. 05, Dashmesh Nagar, Bishanpura,
Zirakpur, Tehsil Derabassi,
District SAS Nagar, Mohali, Punjab, India
Correspondence Address:
Tower 2, 126 SBP, Gateway of Dreams,
Opp. Air Force Station, Zirakpur, Punjab – 140603
Email: contact@reyanza.com
Phone: +91 99155 27487