Shipping & Delivery Policy

Last Updated: 14 August 2026

This Shipping & Delivery Policy explains how Reyanza processes, dispatches and delivers orders placed through its website and other authorised sales channels.

For the purposes of this policy, “Reyanza” refers to the Reyanza fragrance brand operated by Parth Chawla, GSTIN 03CMAPC3635B1ZZ.

1. Shipping Coverage

Reyanza currently ships orders across India, subject to serviceability of the customer’s delivery PIN code by our courier and logistics partners.

Certain remote or restricted locations may require additional delivery time or may not be serviceable. If we are unable to fulfil an order because the delivery location is not serviceable, we will contact the customer and arrange an appropriate resolution.

2. Shipping Charges

For the current launch pricing:

50 ml Reyanza perfumes priced at ₹799 include standard shipping within India.
Eligible discovery sets also currently include standard shipping within India.

Any applicable shipping charge for future products, promotional offers or special delivery services will be clearly displayed before the customer completes payment.

Reyanza may revise shipping offers or charges for future orders without affecting orders already accepted under an existing offer.

3. Order Processing and Dispatch

We aim to dispatch most confirmed orders within approximately 1 business day.

Orders placed on Sundays, public holidays or during unusually high-volume periods may require additional processing time.

Dispatch timelines may also be affected by:

payment verification;
COD order verification where applicable;
incomplete or incorrect customer information;
stock availability;
packaging or quality checks;
public holidays; or
operational circumstances beyond Reyanza’s reasonable control.

4. Estimated Delivery Time

After dispatch, orders are generally expected to reach customers within approximately 2–4 days, depending on the destination and courier serviceability.

This is an estimated delivery period and not a guaranteed delivery commitment.

Delivery may take longer because of factors such as:

remote or difficult-to-service locations;
courier network delays;
weather conditions;
transport disruptions;
local restrictions;
public holidays;
incorrect or incomplete delivery details; or
other circumstances outside Reyanza’s reasonable control.

Where practicable, Reyanza will provide tracking information once an order has been dispatched.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link through email, SMS, WhatsApp, the website account area or another communication method provided at checkout.

Tracking updates are generally provided by the courier company and may occasionally take time to appear after dispatch.

If tracking does not update for an unusual period, customers may contact Reyanza for assistance.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

recipient name;
house/flat/building details;
street/locality;
city;
state;
PIN code; and
active mobile number.

Customers should review these details carefully before confirming an order.

If you notice an address error, contact Reyanza immediately. Address changes cannot be guaranteed after an order has entered packing or dispatch processing.

7. Cash on Delivery

Cash on Delivery is currently available on eligible Reyanza orders without an additional COD charge.

COD availability may depend on PIN-code serviceability, order value, courier availability and internal order verification.

Customers placing COD orders should:

provide an active mobile number;
respond to courier or verification calls where required; and
ensure someone is available to receive the order.

Reyanza reserves the right to restrict COD on future orders in cases of repeated refusal, non-acceptance, incorrect delivery information or suspected misuse.

8. Failed Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating procedures.

A delivery may fail because of:

customer unavailability;
refusal to accept the package;
unreachable phone number;
incomplete or incorrect address;
restricted access to the delivery location; or
another issue preventing delivery.

Where possible, customers should respond promptly to courier communication.

If the parcel is returned to Reyanza after unsuccessful delivery attempts, any re-shipment request will be reviewed separately.

9. Refused COD Orders

If a Cash on Delivery order is refused without a genuine delivery-related issue, Reyanza may restrict COD availability for future orders associated with the same customer details.

This is intended to reduce unnecessary shipping and return-to-origin costs and will not prevent a customer from raising a genuine complaint.

10. Delayed Shipments

If an order is delayed beyond the estimated delivery period, customers should contact Reyanza with their order details.

We will make reasonable efforts to obtain an update from the courier partner.

A delay in delivery does not automatically mean that the shipment is lost or cancelled.

Where an order is confirmed as lost or becomes incapable of delivery, Reyanza will provide an appropriate remedy depending on the circumstances.

11. Damaged, Leaking or Incorrect Shipment

Customers are requested to inspect the parcel shortly after delivery.

If a product arrives:

damaged;
leaking;
incomplete; or
different from the product ordered,

please notify Reyanza within 24 hours of delivery wherever reasonably possible.

Please provide:

order number;
brief description of the issue; and
clear photographs of the product and packaging.

Eligible claims will be handled according to Reyanza’s Cancellation, Replacement, Return & Refund Policy.

12. Complimentary Travel/Discovery Set

Under Reyanza’s current launch offer, an eligible purchase of a ₹799 50 ml Reyanza perfume may include a complimentary 3 × 5 ml travel/discovery set.

Where the complimentary set forms part of the shipment, it will ordinarily be packed and delivered with the qualifying order.

If the complimentary item is missing, damaged or incorrect, please notify Reyanza with the relevant order details and clear photographs where applicable.

13. Separately Purchased Discovery Sets

Discovery sets purchased separately will be shipped according to the same general processing and delivery framework described in this policy.

Standard shipping is currently included in the applicable launch pricing for eligible discovery sets.

14. Split Shipments

In some circumstances, Reyanza may dispatch products from the same order separately.

If an order is split into multiple shipments, customers may receive separate tracking information for each package.

Unless otherwise stated, customers will not be charged additional standard shipping solely because Reyanza chooses to split the shipment.

15. Third-Party Marketplace Orders

Products purchased through third-party marketplaces such as Amazon may be subject to the marketplace’s own shipping, tracking, cancellation and delivery procedures.

Where required, customers should use the relevant marketplace account or support system for delivery-related assistance.

16. Ownership and Risk During Delivery

Reyanza takes reasonable care in packaging products for transit.

Where permitted by applicable law, delivery will ordinarily be considered completed when the parcel is delivered to the address provided by the customer or accepted by an authorised person at that address.

Nothing in this clause limits any mandatory consumer right available under applicable Indian law.

17. Customer Support

For shipping, tracking or delivery assistance, contact:

Reyanza
Operated by: Parth Chawla
GSTIN: 03CMAPC3635B1ZZ

Registered Business Address:
H.No. 05, Dashmesh Nagar, Bishanpura,
Zirakpur, Tehsil Derabassi,
District SAS Nagar, Mohali, Punjab, India

Correspondence Address:
Tower 2, 126 SBP, Gateway of Dreams,
Opp. Air Force Station, Zirakpur, Punjab – 140603

Email: contact@reyanza.com
Phone: +91 99155 27487

18. Consumer Rights

Reyanza aims to provide clear information regarding pricing, delivery and customer support and to address genuine delivery complaints fairly. Indian consumers have recognised rights to information, to be heard and to seek redressal.