Last Updated: 14 August 2026
At Reyanza, we want every order to reach you in the correct condition and exactly as ordered. This policy explains the circumstances in which an order may be cancelled, replaced, returned, or refunded.
For the purposes of this policy, “Reyanza” refers to the Reyanza fragrance brand operated by Parth Chawla, GSTIN 03CMAPC3635B1ZZ.
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, please contact us as soon as possible at:
Email: contact@reyanza.com
Phone: +91 99155 27487
We will make reasonable efforts to process the cancellation request. However, cancellation cannot be guaranteed if the order has already entered packing, fulfilment, or dispatch processing.
Once an order has been dispatched, it cannot ordinarily be cancelled under this policy.
For prepaid orders that are successfully cancelled before dispatch, any approved refund will be processed to the original payment method.
2. Returns
Due to the personal-use and fragrance nature of our products, Reyanza does not ordinarily accept returns for change of mind, personal fragrance preference, or products that have been opened or used.
A customer may contact Reyanza for assistance where:
- the product received is damaged or leaking;
- the wrong product has been delivered;
- the quantity received differs from the confirmed order; or
- there is another genuine fulfilment error attributable to Reyanza.
Nothing in this policy is intended to restrict any rights or remedies available to a consumer under applicable Indian law.
3. Damaged, Leaking or Incorrect Products
If your order arrives damaged, leaking, or contains an incorrect product, please notify Reyanza within 24 hours of delivery wherever reasonably possible.
Please provide:
- your order number;
- your name and registered contact details;
- a brief description of the problem; and
- clear photographs showing the product, packaging and damage or incorrect item.
Reyanza may request additional information where reasonably necessary to verify the claim.
An unboxing video is not mandatory unless specifically requested for clarification in an individual case.
4. Replacement
For an eligible damaged, leaking, incorrect or fulfilment-error claim, replacement is Reyanza’s primary remedy.
Once the claim is reviewed and approved, Reyanza will arrange an appropriate replacement without charging the customer for the replacement product.
Where replacement is not reasonably possible—for example, because the relevant product is unavailable—Reyanza may offer an alternative remedy, including a refund where appropriate.
5. Refunds
Where a refund is approved, Reyanza will normally initiate the refund within 2–5 business days after approval.
For prepaid orders, refunds will ordinarily be issued to the original payment method.
After Reyanza initiates the refund, the time required for the amount to appear in the customer’s bank account, card, UPI account, wallet, or other payment instrument may depend on the relevant bank, payment gateway, or payment service provider.
For Cash on Delivery orders where a refund is approved, Reyanza may request suitable bank or UPI details from the customer to process the refund.
6. Complimentary 3 × 5 ml Travel/Discovery Set
Under Reyanza’s current launch offer, eligible customers purchasing a ₹799 50 ml Reyanza perfume may receive a complimentary 3 × 5 ml travel/discovery set.
The complimentary set:
- forms part of the promotional offer;
- has no independent cash redemption value when supplied free with an eligible purchase; and
- is not separately refundable merely because the customer does not prefer one or more of the fragrances.
If a complimentary item itself arrives damaged or incorrect, please notify Reyanza with clear photographs and we will review the matter for an appropriate replacement.
Promotional offers may be modified, suspended or withdrawn for future orders. Any change will not affect an order already accepted under an applicable offer.
7. Discovery Sets Purchased Separately
Reyanza discovery sets may also be purchased separately at the applicable price shown on the website.
Because fragrances are personal-use products, opened or used discovery products are not ordinarily returnable solely because the customer does not prefer the fragrance.
If a separately purchased discovery set arrives damaged, leaking, incomplete or incorrect, please contact Reyanza under the procedure described in this policy.
8. Fragrance Preference and Performance Perception
Fragrance experience can vary from person to person because of factors including skin chemistry, environment, application method and individual perception.
A fragrance not matching a customer’s personal preference is therefore not, by itself, treated as a defect or fulfilment error.
Reyanza will not make unsupported performance guarantees, and any specific product-performance representations displayed on the website should be read together with the relevant product information.
9. Refused or Undeliverable COD Orders
Cash on Delivery is currently offered without an additional COD charge.
Customers should provide complete and accurate delivery information and remain reasonably available to receive the shipment.
If an order cannot be delivered because of an incorrect/incomplete address, repeated non-availability, refusal of delivery, or another issue not attributable to Reyanza or the courier, Reyanza reserves the right to review future COD availability for that customer.
10. Orders Purchased Through Third-Party Platforms
Where a Reyanza product is purchased through a third-party marketplace such as Amazon, the cancellation, replacement, return and refund process may also be subject to that marketplace’s applicable policies and procedures.
Customers should initiate marketplace-related claims through the relevant platform where required.
11. Abuse or Fraudulent Claims
Reyanza reserves the right to investigate claims that reasonably appear fraudulent, manipulated, repetitive, abusive or inconsistent with the evidence available.
This clause will not be used to deny a genuine consumer complaint or any mandatory remedy available under applicable law.
12. Contact Us
For cancellation, replacement, return or refund assistance, contact:
Reyanza
Operated by: Parth Chawla
GSTIN: 03CMAPC3635B1ZZ
Registered Business Address:
H.No. 05, Dashmesh Nagar, Bishanpura,
Zirakpur, Tehsil Derabassi,
District SAS Nagar, Mohali, Punjab, India
Correspondence Address:
Tower 2, 126 SBP, Gateway of Dreams,
Opp. Air Force Station, Zirakpur, Punjab – 140603
Email: contact@reyanza.com
Phone: +91 99155 27487
13. Consumer Rights
This policy is intended to operate consistently with applicable Indian consumer-protection laws. Nothing in this policy is intended to remove or limit any right or remedy that cannot lawfully be excluded.